If a guest damages the property, Tampa STR Cleaning documents it — photos and a written note — and reports it to the owner or manager. The cleaning crew doesn't process damage claims directly; that runs through the booking platform (Airbnb, Vrbo) or the owner's own protection plan. Call (813) 921-0386 to confirm the process for your listing.
What does the cleaning crew actually do when they find damage?
The job is documentation, not adjudication: photos of the damage, a written note on what was found and where, and a report to the property owner or manager.
Does the crew try to fix it or put a price on it?
No. Repairing the item or naming a dollar figure isn't the cleaning crew's call to make — that gets sorted out between the owner, the guest, and whatever protection is on file for the booking.
Who actually pays — the cleaner or the platform?
Not Tampa STR Cleaning. Guest-caused damage runs through whatever protection is on file for that booking — Airbnb's host protections, Vrbo's damage program, or a security deposit the owner collects directly. The cleaning report is the evidence that supports that claim, not the payout itself.
How do I set up a reporting process for my property?
Call (813) 921-0386, Monday through Saturday, 9:00 AM to 6:00 PM, or stop by the office at 611 W Bay St, Tampa, to agree on how damage should be reported — photo log, text alert, specific contact — before the first turnover, not after the first incident.
Will Tampa STR Cleaning pay for damage a guest caused?
No. The cleaning crew documents what's found and reports it to the owner or manager; the actual cost is covered through the booking platform's protection program or whatever policy the owner has in place, not by the cleaning company.
How is damage documented?
With photos and a written note describing what was found and where, passed along to the property owner or manager. That documentation is what supports a claim with Airbnb, Vrbo, or a security deposit.
What if damage is found on a Sunday?
Tampa STR Cleaning is closed Sundays, so anything found that day gets reported when the office reopens Monday, unless a different arrangement was set up in advance.
Who do I contact to set up a reporting process before I need it?
Call (813) 921-0386, Monday through Saturday, 9:00 AM to 6:00 PM, and agree on the process before the first booking rather than after an incident.