If a guest damages the property, Tampa STR Cleaning documents it during the same visit — photos and a written note — and reports it to the owner or property manager rather than repairing or pricing the damage itself. Who pays comes down to the owner's damage-deposit policy or a claim through the booking platform.
What does the cleaning crew actually do when they find damage?
The crew photographs whatever they find — a stain, a broken fixture, a missing item — and writes a short note describing it before finishing the rest of the turnover. That documentation goes to the property owner or manager, timestamped from the same visit, so there's a record before the next guest ever walks in.
Does the crew try to fix it or put a price on it?
No. Tampa STR Cleaning's job stops at documenting and reporting — the crew isn't in the business of estimating repair costs or negotiating with a guest, and doing either would put a number on the table that nobody asked for. The owner decides whether it's worth pursuing, and through which channel.
Who actually pays — the cleaner or the platform?
Neither, by default. The cleaning fee covers the turnover, not the damage — recovering the cost is between the owner and the guest, usually through the platform's resolution process or a security deposit if the listing has one. Tampa STR Cleaning's role ends at the paper trail that makes that claim possible.
How do I set up a reporting process for my property?
Give the crew a way to reach you the same day — a text thread, an email, whatever gets checked quickly — and ask for photos with every reported incident, not just a verbal note. Managers running several listings across Tampa STR Cleaning's six service areas often want damage reports routed to one inbox instead of split across whoever's on shift that day; say so up front and it gets built into the visit.
How quickly will I know about damage?
You'll hear about it the same visit it's found, since the crew documents damage as part of the standard turnover rather than waiting for a follow-up call.
Does Tampa STR Cleaning file the insurance or platform claim for me?
No — the crew's role is documentation, not claims handling. The photos and written note are what you'd use to file with the platform or your own policy; call (813) 921-0386 if you need copies sent the same day.
What if the damage isn't found until after checkout cleaning is done?
Report it as soon as it turns up, even after the visit — the sooner it's flagged, the easier it is to trace back to the guest whose stay just ended. Current hours: Mon–Fri 8:00 AM – 6:00 PM, Sat 8:00 AM – 4:00 PM, closed Sun.